When using an HRIS or ATS integration, the integration becomes the source of truth for all employee-related updates and your employee data is uploaded and maintained automatically in Leapsome. As an Admin, you can oversee each synchronization event that occurs in the background in Leapsome. The Provisioning Insights tab will provide you with visibility of when the sync ran and what happened during it.
You can check this by navigating to 'Settings' > 'Integrations and imports' > 'HRIS provisioning insights'. The sync overview will display each run in a table with additional information, such as:
- The name of the integration
- When the provisioning was executed at
- How many new employees were invited
- How many employee profiles' were created
- How many were updated
- You will also see whether any profiles were re-activated
- Or de-activated
- And lastly - whether the sync was successful or failed
Each run will be expandable and show a list of affected users (their full names with a clickable link to their profiles).
Important: A sync run marked as 'Successful' confirms that Leapsome was able to retrieve the employee list from your HRIS — it does not confirm that every employee in that list was created or updated in Leapsome. Employees can be silently skipped if, for example, their work email is missing, no usable external ID is available, or a duplicate record exists in the source system. If you notice employees who are active in your HRIS but absent from Leapsome, check whether any of these conditions apply and contact support if you are unable to identify the cause. Please note: If a sync fails, super-admins and admins will be notified via email.