You can find information about the license model / pricing of Leapsome here.
To activate your account, you need to enter your billing details under 'Settings' > 'Support and billing' > 'Billing and invoices'.
Next, you need to enter your company’s address and choose between credit card (for international payments) or SEPA Direct Debit.
By submitting this form by clicking on 'Update Billing Details', you agree to our Terms & Conditions, and you are ready to start!
Please note: When entering your IBAN or credit card and saving it, the IBAN/credit card will disappear due to security reasons.
Update payment details
To update your payment details, please navigate to 'Settings' > 'Support and billing' > 'Billing and invoices'. There, please make the necessary changes, such as:
- Update the email address for payment receipts
- Company name
- Address
- Postal code
- City
- Country
- Tax type (select an available option from the drop-down)
- Payment method (SEPA Direct Debit or Credit Card)
- Enter your IBAN in the field next to it
Lastly, ensure to click on 'Update Billing Details' for the change to save.
FAQs
1. We cannot save our payment method; what is the reason?
A couple of common reasons could cause this:
- Missing company name + billing address
- Missing VAT ID:
- If you are neither from Germany nor the EU, you are exempted from the German VAT but also from the EU reverse charge and don‘t need to provide a VAT ID. In this case, select ‘Other‘ in settings.
2. Who needs to enter VAT-ID / Tax-ID?
Sales representative or you, as a customer, have to fill in the field Tax Type during the account set-up. This field is mandatory. If you do not have a VAT-ID/Tax-ID, please select 'Other'. If you are facing some trouble selecting the option 'Other', our sales rep will be happy to assist.