Review visibility in Leapsome is controlled entirely by each cycle's visibility settings, not by who participated. A very common source of confusion is the assumption that taking part in a review, or being able to see something as an admin, automatically means the reviewee (the person being evaluated) can see it too. This article explains how visibility is decided and walks through the most frequent "why can't they see this?" situations.
If you are looking for how to configure visibility, see Review visibility settings and Review visibility rights example cases. This article focuses on troubleshooting.
How visibility is decided
What any person sees is the result of three things working together:
- The party's visibility setting: each party is configured separately under 'Reviews' > 'Cycles' > click on a cycle > 'Visibility': 'Visibility for the Reviewee', 'Visibility for the Manager', and 'Visibility for Admins'. Changing one party's setting does not change what another party sees.
- The assessment type: within each party, visibility is set individually for the self-assessment, manager assessment, peer assessments, and assessment of direct reports.
- The timing: for each of the above you choose when it becomes visible, for example 'No visibility', 'Immediately once completed', 'Once the manager review is submitted', or 'Once the manager has shared it'.
Please note: participation in a review does not by itself grant visibility. For example, if a peer submits an assessment for a colleague, that peer can only see the assessment they wrote themselves, not the rest of the reviewee's (the person being evaluated) results, unless the visibility settings allow it.
"The reviewee can't see their results"
Work through these in order:
- Check 'Visibility for the Reviewee' specifically. Adjusting 'Visibility for Admins' (or being able to see the results yourself as an admin) has no effect on the reviewee. The reviewee only sees what is enabled under 'Visibility for the Reviewee' for each assessment type.
- Check the timing. If peer assessments are set to 'Once the manager has shared it', the reviewee will see nothing until the manager actively shares the assessment, even if every peer has submitted.
- Confirm the assessments were actually submitted. There is nothing to display until the relevant peers, manager, or direct reports have completed and submitted their assessments.
- Check the anonymity threshold (see below). Aggregated peer / direct-report results require a minimum number of responses to appear.
"The manager can't see peer or direct-report assessments"
- Check 'Visibility for the Manager' for peer assessments and assessment of direct reports.
- If it is set to 'Once the manager review is submitted', the manager must submit their own manager assessment first before those assessments unlock.
Visibility vs. anonymity, these are separate
Making feedback visible does not reveal who wrote it. When peer or direct-report assessments are set to anonymous, there are two options, chosen in the 'Name of the author' section:
- 'Anonymous (separate result)': each person's score and comment are shown, but the name is replaced by 'AU (Anonymous User)'. The contributor's role also shows as 'Anonymous Role' when 'Show Contributors' is clicked.
- 'Anonymous (aggregated result)': only the average score from peers / direct reports appears in the radar chart. Individual ratings are hidden, and any comments submitted alongside the scores are hidden as well.
Please note: you need at least two peer answers to show peer scores, and at least two direct-report answers to show direct-report scores. With very small groups, anonymized results may therefore not appear at all. This is intended to protect contributor anonymity and cannot be overridden per cycle.
When the same person has multiple roles
If an admin or super-admin is also participating in the cycle, Leapsome applies whichever role gives that user access to more data. For example, if admins can see all reviews immediately once completed, but reviewees only see results 'Once the manager shared', the broader admin visibility applies.
Please note: this does not apply to the person's own review. For their own results, the reviewee visibility settings apply, so they will only see their manager's assessment once it has been shared, if that is how reviewee visibility is configured.
For a full breakdown of what each role can access, see Reviews module Access Rights and Cycle setup: Roles and access rights.