FAQ's - Surveys – Leapsome

All survey questions can be skipped by design unless you tick the box, making it compulsory in the respective survey question. We recommend making survey questions skippable to ensure that answers are valid instead of having people just choose something or abandoning the survey altogether.

2. Is it possible to have a set of questions in a survey that recur every time?

Yes. During the setup of your questions, you have the option to pause specific questions and the option to pin them. Pausing the question will mean that the question will not be asked in the next survey round, but it will remain saved within the survey. On the other hand, pinning a question will ensure that the question is asked in every survey round.

3. Can I still edit the kick-off date if a survey hasn't been kicked off yet?

Yes.

4. Can new participants be added to an ongoing survey round, and will they receive a notification to participate in the survey?

Yes, you can add new participants to an ongoing survey round, and they will also receive a notification to participate. You can find more information on how to do it in this article.

5. Can notifications & reminders for one specific survey be deactivated?

No, only for all surveys.

6. Does the language of the questions in a survey adapt to the language settings of each user?

Yes and No. If you use Leapsome's best practice questions, they will be displayed in the language the participants have set up for themselves. If you have created the questions by yourself, the language of the survey will not adapt to the user's settings. You can, however, use the translations feature and translate the questions into the relevant languages yourself. For setting up translations, please refer to this article.

7. What does the survey's 'Results' notification include?

Survey's 'Results' notification include comments as well as scores.

8. Is it possible to reopen a closed survey?

Yes, survey owners can resume a closed survey at any point in the survey's settings.

9. What happens if I update a user's email address during an active round because they did not receive the notification to participate?

If you have the incorrect email address input in a user's profile when a survey round launches and your user did not receive the notification, you can update the user's email address in 'Company' > 'Employees', and then go to 'Settings' > 'Company Settings' > 'Notifications', and resend the notification to that user again. The user will then receive the notification to participate in the active survey.

10. What happens if I edit a custom question's category in a recurring survey?

The question category cannot be changed for an active survey. However custom questions that have not yet collected data in previous rounds are excluded, and the category of those can be edited. To do so, please contact support.

11. Can I edit questions in a survey that's currently live/accepting answers?

Questions chosen from Leapsome's best-practice library cannot be edited (whether the survey is live or still being drafted - editing is disabled for best-practice questions).
Custom questions that already received a response in the past cannot be edited.
Custom questions can only be edited between rounds if they haven't received a response in the past rounds.

12. How long does a dynamic survey round remain open for each individual employee?

A dynamic survey round for an individual employee (e.g., onboarding or exit survey rounds) stays open for 28 days.

Visibility

13. Which team is visible in the comments section when the participant is part of multiple teams?

Team attribution in the comments section of survey analytics when participants are part of multiple teams will be based on the first team the user has been assigned in 'Company' > 'Employees' and that meets the anonymity threshold.

14. If a question is deleted from a recurring survey, will it still be visible in past survey results?

If a question is deleted for future rounds, it will still show in analytics for past rounds as well as be able to be filtered for through the questions filter. All the results will remain for the deleted question, it just will not show in future rounds of the survey if it is deleted.

Participating in a Survey

15. Can the answers in a survey be edited and saved to be finished later?

Yes, survey answers are auto-saved, so you can pause the participation and come back at any time to edit and submit your survey.

Analytics

16. Why can't I see comments for a specific team?

Comments will only be displayed if the anonymity threshold is reached (e.g., at least 3 comments per team are needed before they are displayed). Please refer to this article to learn how the anonymity threshold works.

17. Where does the 'latest turnover rate' number come from?

The latest turnover rate indicates the turnover from the last quarter.

18. Can all employees see the 'Turnover analysis' dashboard?

The turnover analysis dashboard is accessible for every user with admin rights by default, including the survey module admin.

19. What is the trend in the list view of the survey results based on?

It compares the results of the survey round to the results of the previous survey round. Refer to this article to learn more about it.

20. How are updates in users' profiles reflected in survey analytics?

Analytics are based on the 'snapshot' taken when the response was given. Therefore if a user was assigned to a different team during the course of the survey, the analytics will still reflect the original team the user was part of when answering the survey. If you would like to update their team on your current round, we advise you to do this as soon as possible. For that, please contact support and state the survey name and when it started (let's name it "N day ago). Please note that this will also affect the review cycles they are part of. This means their team will be changed for reviews as well, which started N day ago.

21. How is the performance quantile-based view in the Heatmap of the survey results calculated?

It divides the employees into 20% quantiles based on the average (complete) manager score they received in the latest performance review.

22. Why can I not see all the rounds that I include in a filter when filtering by rounds in list view?

The list view shows the answers from the latest round where that question was asked, which is the date shown underneath the question. So once that round is included in your filter selection, you will not see any further changes for that question. This is different in the heatmap, where you will see the aggregate result for all rounds for a given question.

Best-practices

23. Does Leapsome offer best practice questions for surveys?

Yes, Leapsome offers a catalog of best practice questions in a survey which can be used when creating a new survey. This catalog has been put together by industrial and organizational psychologists and is based on science and state-of-the-art practices. The following two articles give more insight into Leapsome's catalog of best practice questions: Help Center Article 1 and Help Center Article 2.

24. What amount of questions do Leapsome's internal experts recommend for a survey round?

Generally, we advise not to make surveys too long, as this may discourage employees from answering all the questions. We suggest including about 10-15 questions in a quarterly survey. An additional factor to consider is the time between the different rounds of surveys. The longer the time between two rounds, the more questions could be used. Here you can find a blueprint created by our Customer Success team for that question specifically.

25. Why do you recommend the 10-point scale in the best-practice questions?

We use a 10-point scale as this allows an eNPS to be calculated and benchmarks to be taken into account. You can find more information on the eNPS in this article. For a 5-point scale, there is currently no benchmark nor an NPS.

Articles in this section

Settings / Managing a Survey

1. How can I make survey questions mandatory?