Relevant for: Recruiters
Table of Contents:
- How do I connect calendars for interview scheduling?
- Why can't Leapsome reach an interviewer's calendar?
- Why can't I create a booking link?
- How long is a booking link valid?
- Can candidates reschedule or cancel on their own?
- Which time zone do candidates see?
- What are the limits for availability requests?
- Which emails does the candidate get?
1. How do I connect calendars for interview scheduling?
Go to 'Settings' > 'Recruiting' > 'Candidate communications', open the 'Interview scheduling' tab, and click 'Connect calendars'. A Google Workspace or Microsoft 365 admin authorizes access once for the whole company. Interviewers don't connect their own calendars, and Leapsome only reads free / busy data.
Note: This is a separate integration for Recruiting. The calendar integration for absences and meetings doesn't cover interview scheduling.
2. Why can't Leapsome reach an interviewer's calendar?
The calendar is probably outside the connected company domain, or the account can't be reached. Check that the interviewer uses the connected Google Workspace or Microsoft 365 domain. If Leapsome says it's still connecting the calendar, wait a moment and try again.
3. Why can't I create a booking link?
Check that the candidate has an email address, all interviewers are active, and the candidate isn't anonymized. The link also can't be created if the interview starts too soon for the candidate to change it online. If the calendar provider returns an error, try again.
4. How long is a booking link valid?
Until the end of the availability window you set. After that, the candidate is asked to contact the recruiter for a new link. The page also tells the candidate if the interview was canceled or no times are left.
5. Can candidates reschedule or cancel on their own?
Yes, with the same link, up to 6 hours before the interview. This applies to all companies and can't be changed. After canceling, the candidate can book a new time with the same link.
6. Which time zone do candidates see?
The booking page uses the time zone of the candidate's browser, and the candidate can switch it. For availability requests, daily hours and weekends follow the request's time zone.
7. What are the limits for availability requests?
Candidates can share up to 30 time windows, and you can add up to 10 people under 'Who schedules the interview?'. The daily hours are 9:00 AM to 6:00 PM by default and must be at least as long as the interview. To leave out Saturdays and Sundays, select 'Exclude weekends'.
8. Which emails does the candidate get?
A booking confirmation, a calendar invitation, and a notice when the interview is rescheduled or canceled. The candidate's reply to the calendar invitation shows as their response status on the interview.