Relevant for: Recruiters
Table of Contents:
- Why can't a candidate apply?
- Why isn't my job showing on the career portal?
- Why can't I see a candidate, job, or offer?
- Why aren't candidate emails sent from my mailbox?
- Why can't I create or send an offer?
- Why can't I anonymize a candidate?
1. Why can't a candidate apply?
Check that your career portal is active and the job has an evaluation process. Applicants need an email address, and resumes can be up to 25 MB per file. If 'Limit repeat applications' is on, candidates can't apply to the same posting again while their application is active. After it ends, they have to wait for the cooldown period, 90 days by default.
2. Why isn't my job showing on the career portal?
Only published postings appear. A posting needs a published job, a description, a work location, and an application form, and the job needs an evaluation process with at least one stage. 'Unlisted' postings are only reachable by direct link. The career portal also needs a valid privacy policy URL to stay active.
Note: Imported jobs and postings always start as drafts.
3. Why can't I see a candidate, job, or offer?
Your Recruiting permissions cover either all records or only jobs where you're on the hiring team. Confidential jobs and their candidates are only visible to hiring team members or responsible users who also have access to confidential jobs. Offers need an offer permission, otherwise the 'Offer' tab is hidden, and approvers only see the offers they're asked to approve.
4. Why aren't candidate emails sent from my mailbox?
Automated emails and offer letters are sent from the default sender. If that mailbox is disconnected, Leapsome notifications are used instead. Reconnect mailboxes with the status 'Disconnected' or 'Error' in 'Settings' > 'Recruiting' > 'Candidate communications' > 'Email accounts'. To send from another person's mailbox, you need the 'Send email on behalf of another account' permission.
5. Why can't I create or send an offer?
The application must be in the Offer stage, and each application can only have one active offer. Base salary, currency, pay interval, and start date are required before an offer can leave draft, and sending it for signature needs a valid candidate email. Offer letter templates only appear if they use at least one candidate or offer variable.
6. Why can't I anonymize a candidate?
Ask your admin to confirm if you have the 'Anonymize candidates' permission.