Leapsome allows you to run regular surveys to either measure engagement or the pulse of your company over time. If you create a recurring survey, each round will be triggered automatically according to your settings.
To consistently gather feedback over time, you'll typically want to limit changes to your survey after launching. However, you may every now and then need to make a change to an ongoing survey round.
Below is an overview of what can and cannot be changed during an open survey round. A survey round is open if participants are currently able to answer (in the screenshot below, the first survey is open – we know this because it states we are still in the answer period).
What can you do during an open survey round:
- Add participants to an ongoing survey round. Please click here for more information.
- Sending an extra reminder manually. Please click here for more information.
- Adjust the deadline of the current survey round (via 'Survey Settings' > 'Timing' > 'Settings for the current survey round')
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Extend the length of the survey round (number of days the survey should stay open, via 'Survey Settings' > 'Timing').
- Please note: if the survey round is closed, this would change the answer period for the upcoming survey round.
- Pause an open survey round so participants cannot answer anymore. Please click here for more information.
- The survey visibility for specific employees or teams can be adjusted at any time. If the survey is anonymous, the anonymity threshold still has to be met for results to display.
- Remove a participant from the survey by navigating to the survey's tab 'Participation'. In the section 'Invited participants' - a specific user can be removed from the round.
Limitations of the survey changes:
- The anonymity threshold cannot be updated after the survey has started.
- Translations of survey questions cannot be updated after the survey has started.
- The question category cannot be updated once the survey has started. Please note: custom questions that have not yet collected data in previous rounds are excluded, and the category of those can be edited.
Important notes:
- You cannot edit or remove questions in an active one-time survey. To make changes, you will need to pause this survey, clone it, and send out a new version with the changes. Scales for questions from the best-practice library cannot be changed due to benchmarking.
- Questions chosen from Leapsome's best-practice library cannot be edited (whether the survey is live or still being drafted - editing is disabled for best-practice questions).
- Custom questions that already received a response in the past cannot be edited.
- Custom questions can only be edited between rounds if they haven't received a response in the past rounds.
- If you edit/add a question in an active survey round, the question will only show up in the next round of survey or based on rotation of questions if specified.